The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Shipping Policy

Shipping Options

Within the UK:
Economy             3-5 business days
First Class           1-2 business days

Within the EU:
Please call (+44) 203 640 8954 or email sales@wtresource.com for a shipping quote.

Most orders will arrive within the times given above. However, please be aware that the times listed are averages. Due to circumstances beyond our control, some shipments may take longer.

Our goal is to process all orders as soon as possible. Please allow 1 or 2 business days to process your order prior to shipping.

Orders are processed and shipped during regular working hours (Monday through Friday 8:00 AM–4:30 PM GMT, excluding postal holidays). If we encounter any problems processing or shipping your order, we will contact you within two business days.

Shipping Costs

The cost for shipping is based on the items ordered and will vary from order to order. Available products, shipping rates, and fees may vary depending on the delivery address for your order.

The total shipping charge is based on the weight and/or the dimensions of each item being shipped.

In some cases, the shipping charge may not be calculated or correctly calculated at time of checkout, and we will advise you via e-mail of the final cost or additional shipping cost of your order for approval before we ship. If you prefer, you may contact our office for assistance before you submit your order if you feel the shipping cost is incorrect.

Shipping Details

Shipments are delivered by package carriers, such as DPD, UPS, or Royal Mail.

Large orders are shipped by Common Freight Carriers and may need to be arranged in advance of your purchase.

Watchtower reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

Incorrectly entered addresses or changes post-shipment may delay delivery and incur penalty fees. Please enter address information in the appropriate boxes, and double-check for typos and other errors.

Multiple Delivery Addresses

If you need to send items to multiple addresses, please place separate orders for each address.

Large Orders

For orders containing large quantities shipping to a single address, please e-mail or call during normal business hours (Monday through Friday 8:00 AM–4:30 PM GMT.

Any Item Over 50 Kilograms

Any item or order that weighs over 50 Kilograms will only allow you to choose "Local Pickup by Appointment Only". However, if you would prefer to have your items shipped, you are welcome to contact us and we will be happy to check into freight shipping options and pricing for you.

Overdue Delivery

Items generally ship within 1 or 2 days of placing the order. On occasion, the item may be out of stock. If you have not received your order in the time expected, please contact one of our support representatives Monday through Friday 8:00 AM–4:30 PM GMT.

Order Cancellations

Unshipped items can be cancelled as long as they were not customised specifically for your order. Approved refunds will be processed within 7 days via original payment method.

International Shipping

As shipping outside the UK can vary greatly from country to country, please contact us for an accurate shipping quote for your items. This website is not intended for use outside the European Union. For international purchase or shipping beyond the EU, please contact us directly.

Replacements

The above terms also apply to the shipment of any replacement that might be shipped if there is a problem with the original shipment. Title and risk of loss transfer to us upon receipt at IBSA House, The Ridgeway, London, NW7 1RN, UK. Please Contact Us for further information.

Terms of Service

Please also review our Terms and Conditions, which governs your purchases and use of this website.